Experienced Application Supervisor – Learning & Development

Join blithequark, a pioneering entertainment company, as we continue to revolutionize the way people consume content worldwide. Our Learning & Development (L&D) team is seeking a skilled Application Supervisor to join our Latham CS mastering & improvement (L&D) group in Alphaville. This role will play a crucial part in shaping the learning experiences of our call center agents, leaders, and sellers, driving excellence, simplicity, and customer satisfaction.

About blithequark

At blithequark, we believe that there's a better way to watch. Our company is dedicated to providing exceptional customer experiences for our subscribers worldwide. Our L&D team focuses on delivering high-quality learning interactions that empower our employees to excel in their roles. As a key member of our team, you will have the opportunity to develop effective learning reports, build strong partnerships with our outsourced call center partners, and contribute to the overall success of our CS Operations Latham.

Key Responsibilities

As an Application Supervisor, you will be responsible for:

• Program management:

+ Outline, document, and maintain the scope of all local L&D tasks. + Create, manage, and maintain task plans. + Develop a trusting partnership with the outsourced call center partners in the region and serve as a valuable point of contact for all trainers in these facilities, responsible for successful training rollouts and launches.

• Learning content development/educational design:

+ Conduct gap analysis for performance and learning opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document, and present strategies, findings, and recommendations to address performance gaps. + Develop solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer applicable, relevant, and efficient learning experiences. + Create essential course collateral, including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, pilot tests, etc., and be able to measure and demonstrate the impact of these training programs.

• Facilitation:

+ Deliver learning materials in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + Educate and develop call center leaders to co-facilitate the delivery of learning materials.

• Stakeholder management:

+ Build and foster strong partnerships with regional CS colleagues at blithequark and serve as an effective voice of the local L&D team. + Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

Requirements

To be successful in this role, you will need:

• 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, rising leaders, and senior leader audiences.
• Enjoy designing and facilitating learning experiences that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with Learning Management Systems (LMSs), and virtual learning strategies and tools is highly desirable.
• Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High level of independence and ability to work and manage your own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.
• Fluency in Portuguese and English. Spanish is a plus.
• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy working with innovative facilitation tools is a plus.

What We Offer

As a member of our team, you will enjoy:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to the latest technology and tools.
• Flexible work arrangements and work-life balance.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

blithequark is not responsible for any errors or omissions in this job posting. The company reserves the right to modify or withdraw this job posting at any time without notice. Apply for this job