Job Title: Customer Service Representative - 3:15 PM - 12:15 AM ET Shift (REMOTE) at blithequark
Join the blithequark Team and Make a Difference in the Lives of Athletes Everywhere
Are you passionate about sports and building strong communities? Do you have a knack for sharing your enthusiasm with others and creating epic experiences for athletes? If so, we want you to join our team at blithequark as a Customer Service Representative!
About blithequark
At blithequark, we believe in the transformative power of sports to change lives. Our team is dedicated to creating an inclusive and diverse workforce that reflects the communities we serve. We're committed to providing exceptional customer service and building meaningful relationships with our athletes. As a Customer Service Representative, you'll play a critical role in creating confidence and excitement for athletes of all ages and skill levels.
Job Summary
As a Customer Service Representative on our Athlete Engagement Team, you'll be the MVP of our team, tackling tough questions and soothing concerns while building genuine connections with our athletes. You'll be trained and empowered to build meaningful relationships and conduct in-depth investigations to resolve questions and concerns that require an elevated level of service.
Key Responsibilities
* Partner with athletes (customers) over the phone or via chat to address questions and concerns
- Dive into our Tier 2 escalation calls and chats like a pro, solving questions, taking ownership of concerns, and cheering on our athletes with enthusiasm
- Build relationships that go above and beyond the game, making each interaction matter through clear and empathetic communication
- Tackle challenges head-on, from gear advice to order hiccups, ensuring every athlete leaves with a smile and ensuring our athlete needs (orders, payments, price adjustments, returns/exchanges, loyalty accounts, and gift cards) are met accurately and efficiently
- Work with internal and external partners (e.g., blithequark stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete tasks
- Take ownership of any significant issues or uncertainties that arise during athlete calls, such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents
- Appropriately log all information
- Engage in team events and culture-building initiatives
- Be a positive voice within the team and offer recommendations to your supervisor on how to create better athlete experiences
Qualifications
* High school diploma or equivalent
- Less than 1 year of experience in a customer-facing role such as customer service, retail, food service, or hospitality (part-time okay)
- High-speed internet
- Ethernet Port
- Microsoft Office, TEAMS
- Experience a plus for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight), and using loyalty and gift card platforms
Knowledge, Skills, & Abilities
* A love for sports and building strong communities, with a knack for sharing that passion with others
- Stellar communication skills that score big points in problem-solving
- Flexibility to adapt to different situations and play as a team player
- Think fast on your feet and don't get overwhelmed when thrown a curve ball
- Tech-savvy skills to navigate our systems and slam-dunk service every time
- If bilingual, could be called up to speak to our Spanish-speaking athletes
- Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as well as some holidays, in order to support our peak business
- Train like a champion! Mandatory training sessions are scheduled 8 am - 5 pm (ET) Monday through Friday for the first 3 weeks of joining the team
What We Offer
* Competitive total rewards package, including a targeted pay range of $35,400 - $53,300
- Incentive, equity, and benefits
- Regular pay reviews to ensure competitive and equitable pay
- Paid leave requirements in compliance with all state laws
- Generous suite of benefits, including health, dental, and vision insurance, 401(k) matching, and more
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're ready to join our team and make a difference in the lives of athletes everywhere, apply now! Visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to learn more and submit your application.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.
Note
blithequark complies with all state paid leave requirements and offers a generous suite of benefits. To learn more, visit [www.benefityourliferesources.com](http://www.benefityourliferesources.com). Apply for this job