Experienced LSCM Sales Customer Support Specialist – Commercial Division

At blithequark, we're not just building a team – we're crafting a community of innovators, thinkers, and problem-solvers who share a passion for delivering exceptional customer experiences. As a valued member of our Commercial Division, you'll play a vital role in supporting our authorized independent US and Canadian dealers and company-owned locations, ensuring seamless order management and timely resolution of issues.

About blithequark

As a leading global tire and rubber company, blithequark is committed to serving society with superior quality. Our mission is built on a foundation of trust, innovation, and customer satisfaction. We believe that our people are our greatest asset, and we're dedicated to providing a supportive environment that fosters growth, diversity, and inclusion. With a strong presence in the US and Canada, we're constantly pushing the boundaries of what's possible in the commercial tire industry.

Position Summary

As an LSCM Sales Customer Support Specialist, you'll be the primary point of contact for our customers and field sales representatives, ensuring timely resolution of issues and fulfillment of orders. Your responsibilities will include:

• Providing order management services to clients, including order quoting, processing, fulfillment, review, entry, dispatch, and support
• Managing assigned accounts proactively, communicating with customers on the status of their accounts, and anticipating their needs
• Developing support delivery strategies and related processes, escalation procedures, and training
• Liaising between customers and technical support, product development, sales, and field service to identify opportunities for support delivery improvements, cost reduction, and value-add to the customer/client
• Analyzing and interpreting data for customer orders, providing timely feedback to customers and sales representatives
• Managing new product launches to increase speed to market and ensure smooth transition
• Learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)

Responsibilities

* Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions

• Handle multiple priorities and work in a fast-paced team environment
• Monitor & track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction
• Evaluate situations and determine the best path of resolution
• Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
• Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively affecting business results
• Manage new product launches to increase speed to market and ensure smooth transition
• Responsible for learning, effectively using, and coaching others on marketing programs and selling tools (Salesforce, customer portal)
• Other duties as assigned

Requirements

* High School diploma with relevant experience and/or a minimum of 2-3 years customer support experience in a call center or like environment

• Excellent problem-solving skills
• SAP experience is a plus
• Salesforce experience is a plus
• Detail-oriented and organized
• Team player who leads by example

What We Offer

* Competitive salary and performance incentives

• Formal training and development opportunities
• Paid vacation and holidays
• Healthcare packages for full-time and part-time employees
• 401k plan to help build your future
• Flexible work-from-home arrangement with occasional in-office events
• Collaborative and diverse work environment
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Join Our Team

At blithequark, we're committed to building a team that reflects the diversity of our customers and the communities we serve. We're an equal opportunities employer, and we welcome applications from talented individuals from all backgrounds. If you're ready to take your career to the next level and join a dynamic team of innovators, apply now! Apply for this job