Experienced Part-Time Remote Medical Customer Service Specialist – Delivering Exceptional Patient Experience
At blithequark, we're dedicated to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and compassionate Remote Medical Customer Service Specialist to join our team. As a key member of our Shared Services Center, you'll play a vital role in supporting our mission to provide safe, quality healthcare and build enduring relationships with our patients. If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a leading healthcare provider, operating in 40 distinct markets across 15 states. With a commitment to helping people get well and live healthier, we're dedicated to developing and operating healthcare delivery systems that prioritize patient-centered care. Our team members are the backbone of our organization, and we're proud to offer a robust benefits package, flexible scheduling, and opportunities for professional growth and development.
Job Summary
As a Remote Medical Customer Service Specialist, you'll be responsible for providing exceptional customer service to patients and families, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. This is a part-time opportunity, with a flexible schedule that allows you to work from the comfort of your own home. If you're looking for a role that offers a sense of purpose, flexibility, and opportunities for growth, we invite you to join our team.
Responsibilities
* Review and identify issues from calls into the telephony system in a timely manner (50%)
- Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%)
- Ensure all calls within business hours are answered and handled appropriately, providing exceptionally high customer service to callers within company guidelines (10%)
- Perform payment transactions and request payment from accounts reflecting a balance (10%)
- Assist with clerical duties as needed, such as email, facsimile, etc. (10%)
- Requires close supervision and guidance from the supervisor (10%)
Requirements
* 1+ years of medical revenue cycle experience (required)
- 2+ years of medical revenue cycle experience (preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in workflow systems and ability to learn new systems quickly
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience working in a healthcare setting
- Knowledge of medical billing and coding principles
- Familiarity with electronic health records (EHRs) and practice management systems (PMS)
- Strong analytical and problem-solving skills
What We Offer
* Robust benefits package, including health insurance, flexible scheduling, and 401k
- Opportunities for professional growth and development
- Flexible scheduling to accommodate your needs
- A dynamic and supportive work environment
- The chance to make a meaningful difference in the lives of our patients and families
Career Growth Opportunities
At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional growth, including:
- Training and development programs to enhance your skills and knowledge
- Mentorship and coaching to support your career advancement
- Opportunities for advancement to leadership roles
- A culture that values diversity, equity, and inclusion
Work Environment
As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a supportive and inclusive work environment, with regular check-ins and feedback to ensure your success.
Compensation and Benefits
We offer a competitive compensation package, including:
- Hourly rate: $ [insert rate]
- Benefits package, including health insurance, flexible scheduling, and 401k
- Opportunities for professional growth and development
How to Apply
If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to offer a workplace that values and respects all individuals. Apply for this job