Collections Customer Service Representative – Tigard, OR
Join blithequark, a leading automotive retailer in North America, as we continue to revolutionize the customer experience in the automotive industry. We are seeking a highly motivated and results-driven Collections Customer Service Representative to join our team in Tigard, OR. As a key member of our collections team, you will play a vital role in providing exceptional customer service while working to collect and negotiate terms of repayment on delinquent accounts.
About blithequark
At blithequark, we are committed to making the customer experience better, whether in person, online, or a combination of both. Our mission is to "Growth Powered by People," and we strive to build a workplace that ignites ideas and opportunities to Earn Customers for Life. With thousands of vehicles and hundreds of locations, the career possibilities are endless. We are proud to be listed on the Fortune 500 (NYSE: LAD) and are dedicated to accelerating growth in automotive and beyond.
Responsibilities
As a Collections Customer Service Representative, you will be responsible for:
- Making outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
- Processing, following up, and resolving inbound collection and customer service telephone inquiries
- Reviewing accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
- Demonstrating professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
- Following up on required customer insurance coverage and instituting corrective action when deficient coverage is discovered
- Meeting or exceeding established call volume and account action requirements
- Performing other duties as assigned
Skills and Qualifications
To be successful in this role, you will need:
- Basic knowledge of installment loans, consumer collections, and collections regulations & laws
- Previous collections experience preferred
- Ability to multitask by speaking with customers and typing information, avoiding distractions, and being focused for scheduled shifts
- Strong attention to detail
- Sense of urgency
- Excellent communication skills
- PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)
What We Offer
At blithequark, we offer a comprehensive benefits package, including:
- Competitive pay: $21.00/hour (Bilingual: $22.00/hour - highly preferred)
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Work Environment and Company Culture
Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. Our company culture is built on the principles of respect, integrity, and customer-centricity.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and is committed to diversity and inclusion in the workplace. We consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Start Date:
12/02/2024
Location:
Tigard, OR (On-site)
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