Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of exterior building products for residential and commercial remodeling and new construction markets. As an Experienced Customer Service and Support Representative, you will play a critical role in serving and supporting our customers through superior customer service, product knowledge, and consultative selling skills.
About blithequark
blithequark is a dynamic and innovative company that has been transforming the exterior building products industry since 1947. With over 100 company-operated supply centers across the United States, we serve as a true partner to contractors, remodelers, builders, and architects. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a leader in the industry.
Position Summary
As an Experienced Customer Service and Support Representative, you will be responsible for delivering exceptional customer experiences through the effective use of superior customer service, product knowledge, and consultative selling skills. You will interact with customers face-to-face, over the phone, or via email, responding to their needs thoroughly and in a timely manner. Your primary goal will be to build strong relationships with our customers, understand their unique needs, and provide tailored solutions to meet their requirements.
Key Accountabilities
* Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
- Develop and maintain a high level of product knowledge
- Field and resolve customer issues and questions
- Perform inside sales duties as needed
- Utilize consultative selling skills
- Establish, develop, and service new customer accounts
- Provide quotes to customers and process customer orders
- Schedule product deliveries, and communicate deliveries to the customer
- Order inventory for replenishment
- Operate in a safe manner and maintain a safe work environment
- Support Supply Center Team in attaining the overall goals and objectives of the business unit
- Accurate order entry
- Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
- Other duties as necessary
Essential Qualifications
* Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
- Composed under pressure
- Results-driven
- Self-motivated and enthusiastic with a positive attitude
- Effective time management
- Organized and detailed-oriented
- Excellent communication skills – written, oral, and listening
- Ability to learn and embrace new technology
Preferred Qualifications
* College degree preferred
- Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
- Microsoft Excel, Office, and Outlook experience
- General knowledge of the building industry preferred but not required
Work Environment
* The atmosphere is that of a warehouse environment and office space
- This position will primarily work in a facility where forklifts are present
- Employees must wear Personal Protective Equipment that is issued for the branch location
- Temperature can range from extreme cold to extreme heat
- Frequent use of company communication devices is required such as a computer, cell phone, and printer
Benefits
* Employees (and their eligible family members) are eligible for medical, dental, vision, life, and disability insurance
- Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions
- Employees will receive a minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
- A collaborative environment with idea-sharing, learning, and curiosity
- Training and mentoring
- Opportunities for growth within the company
Why Join blithequark?
* Be part of a dynamic and innovative company that is transforming the exterior building products industry
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Develop your skills and knowledge in a fast-paced environment where no two days are the same
- Enjoy a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions
- Participate in training and mentoring programs that will help you grow within the company
- Collaborate with a team that values idea-sharing, learning, and curiosity
How to Apply
If you are a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law. Apply for this job