Experienced Full Stack Customer Service Representative – Remote Call Center

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets? If so, we invite you to join blithequark's dynamic team as a Remote Call Center Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to individuals seeking compensation for potential medical negligence. About blithequark At blithequark, we are dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a foundation of empathy and a commitment to giving people hope when they have suffered or lost a loved one due to negligence. Our mission is to provide exceptional customer service while helping individuals navigate the complex process of seeking compensation. Responsibilities As a Remote Call Center Customer Service Representative, you will be responsible for: * Connecting with individuals who have filled out a form to determine if they meet the criteria for potential compensation * Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential qualified callers * Multitasking while listening, answering questions, and viewing multiple windows * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues Requirements To succeed in this role, you will need: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * A willingness to work 40+ hours a week * Residency in the State of Florida or New Jersey * A quiet, distraction-free workspace * A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable noise-cancellation headset that is wired via USB (average price is $20-$30) * A strong background in call-center environments and sales-focused roles * 2+ years of phone sales/customer service experience This is not for you if... * You are unable to troubleshoot basic technical issues * You are unable to work 40+ hours per week, each week * You cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller * You are unable to use problem-solving skills * You are unable to work the full training period (90 days) * You are unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours Benefits As a valued member of our team, you will enjoy: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period Hours of Operation Our full-time schedule is as follows: * Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern Join our team at blithequark If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will have the chance to make a real difference in people's lives while enjoying a dynamic and supportive work environment. Apply now and take the first step towards a rewarding career with blithequark! ```html

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