Experienced Customer Service Representative – Remote Van Conversion Support
Are you a customer service enthusiast with a passion for the great outdoors? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative, where you'll play a vital role in delivering exceptional customer experiences and helping our customers turn their campervan dreams into a reality.
About blithequark
blithequark is a leading provider of van conversion products and information, empowering outdoorsy families and van lifers to build their campervan dreams. Our company culture is infused with the spirit of adventure, and we're building a fun-loving, can-do, and talented team dedicated to helping our customers' outdoor adventures come alive. As a Customer Service Representative at blithequark, you'll be part of a dynamic team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life.
Responsibilities
As a Customer Service Representative at blithequark, you'll be responsible for:
- Handling a high volume of customer interactions via phone, chat, text, and email
- Providing product and ordering support to customers, including answering product questions, facilitating orders and returns, and resolving customer issues according to our SOPs
- Managing complaints and providing timely solutions, with a focus on customer satisfaction and loyalty
- Interacting with back-end teams to coordinate ordering, shipping, ETAs, and returns
- Advocating for changes that improve the customer experience
- Completing assigned projects and training as needed
- Handling additional responsibilities to help operations run smoothly
- Following procedures, guidelines, and policies
Essential Qualifications
* 2+ years of proven customer support experience
- Track record of transforming angry customers into dedicated clients
- Highly motivated and energetic with a solution-oriented mindset
- Outstanding written and oral communications skills
- Team-focused, cooperative, friendly attitude
- Exceptional organizational skills
- Analytical and detail-oriented
- Proficient in MS Office
Preferred Qualifications
* Campervan experience
- Experience working in an e-commerce call center
- Experience working with remote systems and practices
- Experience with electrical, plumbing, window installations, woodworking, and other RV or home repairs and remodeling
- Shopify, Office365, Google Business Suite, Zoom experience
- Degree in business, supply chain, writing, communications, or related field
What We Offer
* Competitive pay and benefits
- Work from home with a small team that values flexibility, autonomy, and a reasonable give-and-take between work and personal life
- Work directly with the founder, the president, and with a talented, friendly, smart, and motivated team
- Learn all about campervans and gain resources for starting your own van project
- Make a difference as an early team member, with real impact on our business now and for the long term
- Opportunities for career growth and professional development, including paid training and mentorship
Work Environment
* Remote work arrangement, with a quiet workspace and strong, reliable internet access
- Flexible work hours, with a focus on customer support hours of Monday through Friday, 9am to 5pm Mountain Time
- Collaborative and supportive team environment, with regular check-ins and feedback
How to Apply
If you're a motivated and customer-focused individual with a passion for the great outdoors, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!
Apply Now
Click the Apply Now button or upload your resume on our job posting site and tell us:
- Where you are located
- How you heard about the position
- What you would love about this job
- Your interest in or experience with campervans if any
- One of your favorite customer service experiences
- What your home office setup is like
We're excited to hear from you and learn more about your qualifications and experience. Thank you for considering this opportunity to join our team at blithequark! Apply for this job