Experienced Senior Manager, Customer Experience Strategy, Insights, and Programs – Driving Business Growth through Data-Driven Decision Making at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being one of the most customer-centric companies in the world. Our vision is to continuously innovate and improve our customer experience, and we're looking for a highly skilled and motivated Senior Manager to join our Customer Experience Strategy, Insights, and Programs team. As a key member of our team, you will play a crucial role in driving business growth through data-driven decision making and strategic leadership.

Job Overview

We're seeking an experienced Senior Manager to lead our CX Strategy, Insight, and Program team. This thought leader will generate and leverage insights based on blithequark's unique data to lead strategic discussions with business teams, advocate for our customers, and drive the best delivery experience. The ideal candidate will have a strong background in program or project management, experience working with cross-functional teams, and a proven track record of driving business growth through data-driven insights.

Key Responsibilities

• Establish a strategic customer experience vision and leverage program controllership mechanisms to drive accountability and mitigate risk
• Force multiply through talent management practices and corresponding guiding principles
• Create and evolve a significantly complex cross-organizational vision that directly advances customer experience through DEA - blithequark's commitment to our customers
• Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives and integrate within operational planning cycles
• Ensure stakeholder accountability and mitigate risk through program controllership mechanisms that drive the speed, quality, and reliability of program execution across organizations
• Leverage talent management practices and guiding principles to empower internal and external stakeholders to upskill and deliver more effective results
• Provide structured development and training resources for their team and key external stakeholders, and embed a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

To be successful in this role, you'll need:

• 8+ years of program or project management experience
• Bachelor's degree
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field from an accredited university or 5 years of related experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• 10+ years of program or project management experience
• 8+ years of working cross-functionally with tech and non-tech teams
• Master's degree
• Experience leveraging data-driven insights to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline / transportation / supply chain companies in a strategic leadership role

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong leadership and management skills
• Ability to drive business growth through data-driven decision making
• Experience working with cross-functional teams

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Manager, you'll have access to a range of learning and development opportunities, including:

• Structured development and training programs
• Mentorship and coaching from experienced leaders
• Opportunities to work on high-impact projects and initiatives
• Access to a range of tools and resources to support your career growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built around a set of core values that include:

• Customer obsession
• Ownership
• Invent and simplify
• Are right, a lot
• Learn and be curious
• Hire and develop the best
• Insist on the highest standards
• Think big
• Bias for action
• Frugality
• Earn trust
• Dive deep
• Have backbone; disagree and commit
• Deliver results

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to support our employees, including:

• Competitive salary and bonus structure
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Access to a range of employee discounts and perks

Conclusion

If you're a motivated and experienced Senior Manager looking to drive business growth through data-driven decision making, we encourage you to apply for this exciting opportunity at blithequark. With a range of career growth opportunities, learning benefits, and a positive and inclusive work environment, this is a role that's not to be missed. Apply today and take the first step towards an exciting and rewarding career at blithequark!