Operations Consultant I
About the position The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results.
Responsibilities
- Manage and own a portfolio of partner physician practices
- Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership.
- Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning)
- Partner with Privia VBC and physician leadership to drive care transformation
- Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience.
- Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers.
- Drive growth and operational improvement to a portfolio of physician practices.
- Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers' strategic plans and key performance initiatives as set by the medical group.
- Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change.
- Develop presentation materials, as appropriate, to communicate the status of actionable initiatives.
- Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency.
- Mentor and coach practice administrators, in the management of their physician practice.
- Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables.
- Manage expectations with Care Centers as they relate to timeframes and service delivery.
- Assist in the development and execution of strategies aimed at driving growth, performance and revenue.
- Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers.
- Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice.
- Maintain current knowledge of relevant health care topics and share information as appropriate.
- Develop and maintain expert-level knowledge in key software platforms such as athenaHealth's Performance Management System and electronic health record.
- Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
- Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements.
- Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement.
- Roll out and communicate new Privia initiatives.
- Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service.
- Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results.
- Provide oversight, coaching and mentoring to assigned Performance Associates.
Requirements
- Bachelor's degree preferred. Healthcare Master's or MBA highly preferred.
- 5+ years of healthcare experience required, particularly working with physicians and medical group staff.
- Quantitatively and financially proficient; must know how to read, interpret and explain financial data.
- Comfort in functioning independently and autonomously and can effectively build a case to effect change.
- Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service.
- General understanding of Population Health Management and how it applies to risk-based contracts.
- Must have access to reliable transportation.
- Must comply with HIPAA rules and regulations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Pet insurance
- 401K
- Paid time off
- Wellness programs
- Annual bonus targeted at 15%
- Restricted stock units
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