[Remote] Industry Technical Consultant I
Note: The job is a remote job and is open to candidates in USA. Nalco Water, an Ecolab Company, is seeking an Industry Technical Consultant to join our Global High Tech Division, supporting cooling and HVAC applications for the Microelectronics industry. The role involves troubleshooting complex customer problems, providing training, and recommending operational efficiency improvements for utility systems.
Responsibilities
- Partner with customers to understand their technology requirements, recommend solutions, and provide training and support to ensure proper use of implemented systems
- Collaborate with field sales and corporate account teams to support strategic technical sales calls and presentations for specific industry, product or market applications
- Lead problem solving efforts by utilizing various root cause analysis methodologies in a customer facing environment
- Identify and validate the feasibility of operational efficiency improvement projects for specific application or utility system; this can include HVAC systems, wastewater, ultrapure water systems, pretreatment and/or exhaust
- Quantify and communicate total cost of operations savings for efficiency improvement projects in a documented report
- Conducts best practice gap analysis to ensure optimal system performance and customer satisfaction; support Total Plant Assessments in specific application area of expertise
- Collaborate with R&D and Marketing on Innovation projects, from ideation to launch, by completing Phase Gate milestones such as refining value propositions, defining operational savings, creating technical documentation, educating internal and external stakeholders
- Support or lead innovation pilot applications, technical trials and market trials
- Research, identify and define market and product application opportunities within a specific industry, for specific customers or groups of customers
- Create and sustain knowledge resources tailored for both associates and customers
- Facilitate training for associates and customers, sharing your specialized knowledge to foster skill development and proficiency
- Attend or participate in industry conferences, consortia, round tables or webinars to promote innovative solutions and problem solving approach to drive Value Delivery for the industry
- Consult and develop solutions to support customers in meeting their corporate ESG goals in the Microelectronics industry
Skills
- Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, etc), Life Sciences (Biology, Chemistry, etc) or other technical field
- Minimum of 7-10 years of experience in successful project implementation, engineering, technical sales, or field sales support experience in technical industries such as Microelectronics, Data Centers, Pharmaceuticals, Life Sciences, etc
- Technical knowledge of semiconductor facilities operations, or other highly technical field such as pharmaceuticals, chemical manufacturing or data centers
- Strong technical understanding of HVAC utility systems: condenser water, chilled water, process cooling water, process vacuum, air handlers, scrubbers
- Strong communication and presentation skills for this customer facing role
- Problem solving mindset and familiar with various root cause analysis methods
- Naturally curious, accelerated speed of understanding, desire to teach and educate others
- Must have a valid Driver's License and acceptable Motor Vehicle Record
- Ability to travel within geographic territory, ability to travel overnight for business, ability to travel globally for technical training, customer seminars and other business needs
- No immigration sponsorship offered for this role
- Professional Engineer or Engineer in Training
- Design or Operational experience for Microelectronics & Data Center utility systems including, but not limited to: cooling, heating, pretreatment, scrubbers, makeup air handlers, chillers, plate and frame heat exchangers, primary wastewater treatment, secondary wastewater treatment, reclaim or ZLD
- Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise
- Self-motivated, pro-active, result-oriented professional
- Recognized as an expert in industry or technology focus
- Ability to understand a total plant approach to water
Benefits
- Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
Company Overview
- Nalco Water is reinventing the way water is managed. It was founded in 1928, and is headquartered in Naperville, Illinois, US, with a workforce of 10001+ employees. Its website is http://ecolab.com/nalco-water.
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