Experienced Customer Success Manager – DME Billing & Brightree Experience (Remote)

Are you a customer-focused professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with customers and stakeholders? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Success Manager – DME Billing & Brightree Experience (Remote).

About blithequark

At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are shaping the future of cloud-based patient management software. Our technology empowers healthcare professionals to deliver better outcomes, and at the heart of everything we do is a commitment to positively impacting our customers' businesses and the lives of patients every single day.

Key Responsibilities

As an Experienced Customer Success Manager, you'll play a critical role in driving business growth and delivering exceptional experiences for our customers. Your key responsibilities will include:

• Building and fostering strong relationships with customers and business partners to drive business growth and deliver exceptional experiences
• Onboarding new customers to RCM, including organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup
• Managing all email communication and Sales Force cases created by customer and RCM Operations teams regarding assigned customer base
• Performing Monthly Business Analysis around RCM related performance for assigned customer base, including but not limited to:

+ Denials Analysis/Trending + Outstanding Sales Orders + Unposted Deposits + AR Aging + AR Activity Trends

• Attending internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base
• Keeping RCM Enabled Payer List Updated Monthly
• Providing leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards
• Assisting Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods
• Collaborating with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues
• Collaborating with all departments on any process gaps and initiating discussions for resolution
• Acting as a liaison between all blithequark departments, ensuring timely communication and follow-up through proactive monitoring of the operational workflow and processes, working with the Sr Director & Director of Operations
• Ensuring adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals

Essential Qualifications

To succeed in this role, you'll need:

• A passion for customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
• Computer literacy and proficiency in using MS Office programs
• Analytical thinking skills, with the ability to solve issues quickly and effectively through a methodical, systematic approach
• Excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds
• The ability to work in a fast-paced environment
• Strong ethics and a high level of personal and professional integrity
• Effective communication skills, with the ability to deal with people at all levels in the organization
• Exceptional organizational skills, with a high level of attention to detail and the ability to multitask
• Self-starter, results-driven, highly motivated, and high energy
• A proven track record of working towards and exceeding metrics (strongly preferred)
• Knowledge of federal and state laws and requirements relating to healthcare management
• Brightree Software and/or DME Billing Experience

Preferred Qualifications

While not required, the following skills and experience would be beneficial:

• Salesforce
• Microsoft Teams
• SharePoint
• Smartsheet
• Minimum of 2 years of related experience
• Advanced proficiency in Microsoft Excel

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our remote work environment is designed to provide flexibility and work-life balance, while still fostering a sense of community and connection among our team members. We're committed to creating a diverse and inclusive culture that encourages individual expression and innovation.

Compensation, Perks, and Benefits

We offer a competitive salary range of $40,000.00 - $50,000.00 USD Annual, depending on your location, qualifications, and experience. In addition to your salary, you'll also receive:

• Comprehensive medical, vision, dental, and life insurance
• AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k) and Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• 15 days Paid Time Off (PTO) in your first year of employment
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or 2 weeks of secondary caregiver leave when welcoming new family members

How to Apply

If you're a motivated and customer-focused professional who is passionate about driving business growth and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job