Experienced Product Manager, Customer Service – Web & Cloud Application Development at arenaflex
In an era where over 200 million people worldwide rely on arenaflex for their entertainment needs, we strive to provide an exceptional experience for our customers. At arenaflex, our Customer Service (CS) team is dedicated to helping our users when they need it most. As a Product Manager, Customer Service, you will play a pivotal role in shaping the future of our contact center platform, ensuring that our customers receive the best possible experience while interacting with our CS team.
About arenaflex
arenaflex is a leading entertainment company that has revolutionized the way people consume content. With a vast library of movies, TV shows, and original content, we have become a household name. Our commitment to innovation and customer satisfaction has driven us to create a unique and engaging experience for our users. As a Product Manager, Customer Service, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Job Summary
We are seeking an experienced Product Manager, Customer Service to lead and manage the development of our contact center platform. As a key member of our CS Development team, you will be responsible for ensuring that our CS tools and technologies are aligned with our business goals and objectives. You will work closely with our setup, planning, and data planning teams, as well as external vendors, to deliver a world-class customer experience.
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external vendors.
- Assist in defining requirements, prioritization, risk management, and mitigation, as well as creating and executing a roadmap and strategy.
- Work closely with each CS functional team to understand their vision and challenges and deliver the best solutions together.
- Administer compromises and product integrations through close collaboration with our planning and data specialist teams, as well as external vendors or consulting firms.
- Handle differences in support expectations across various regions globally and create experience in similar.
- Develop product management responsibility to various tools as business needs dictate.
- Embody the exceptional arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for customer or internal facing products.
- Ability to make tough decisions informed by both data and judgment.
- Strong focus on delivering a remarkable customer and expert experience.
- Proven track record of executing projects that quantifiably improved customer and expert experiences.
- Progressive organization and impact without authority.
- Excellent written and verbal communication skills: outstanding presentation and negotiation skills, ability to build trust and create helpful relationships cross-functionally is essential.
- Ability to motivate, drive, and lead designers and engineers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house.
- Related experience focusing on Customer Support.
- Experience working on global products is also beneficial.
Why Join arenaflex?
* Competitive salary of $25/hour.
- Opportunity to work with a leading entertainment company.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
- Comprehensive benefits package.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and experienced product manager looking for a new challenge, please submit your application through our website. We look forward to hearing from you! Apply Now! Apply for this job