LPN Intake Coordinator, OH

Our Liberty family is growing every day! Our partners at Securus Benefits have a spectacular opportunity for an LPN Intake Coordinator ideally located in the Avon Lake, OH area. In addition to an award-winning company culture, you can expect competitive salary, generous benefit package, PTO, Holiday pay, employee wellness and stress relief programs, opportunities to give back to your community, and more! Position Summary: The LPN Intake Coordinator is responsible for facilitating the intake, review, and processing of precertification requests for medical services and procedures. This role involves gathering required documentation and ensuring compliance with organizational and regulatory guidelines. The coordinator serves as a liaison between patients, providers, and insurance companies to ensure timely approvals and authorizations. This position requires a credentialed Licensed Practical Nurse (LPN) with an active license. The LPN Intake Coordinator also supports limited clinical functions, including follow-up on diagnostic testing and medical record review, under the supervision of the Nurse Case Manager. Essential Duties and Responsibilities:

• Precertification Intake and Coordination:
• Serve as the initial point of contact for precertification requests from providers, patients, and facilities.
• Collect and document all required information, including patient demographics, and requested services/procedures.
• Documentation and Compliance:
• Maintain detailed and accurate records of pre-certification requests in electronic systems.
• Review submitted clinical information to ensure completeness and accuracy for authorization processing.
• Adhere to HIPAA and other confidentiality regulations when handling patient information.
• Identify and escalate issues, delays, or incomplete documentation to management or clinical review teams.
• Communication and Customer Service:
• Act as a liaison between patients, providers, insurance companies, and internal teams to communicate the status of precertification requests.
• Provide updates to providers and patients regarding approval, denial, or pending status.
• Respond to inquiries regarding precertification requirements, processes, and timelines.
• Clinical Responsibilities (LPN Scope):
• Follow up on diagnostic testing for patients, obtaining medical records and related documentation as needed.
• Review medical records to determine whether patients meet criteria for case management referral.
• Bill for activities related to obtaining, reviewing, and documenting medical records and case creation.
• Collaborate with Nurse Case Managers (RNs) to transition patients requiring full case management services.
• Maintain accurate and timely documentation of all clinical follow-up activities within the case management system.
• Support the care coordination process by communicating findings or updates to supervising clinical staff

Qualifications

Minimum Qualifications:

• Active Licensed Practical Nurse (LPN) credential required.
• Strong communication and organizational skills.
• Ability to work independently and manage multiple priorities.
• Knowledge of medical terminology preferred.
• Experience with case management or clinical documentation systems is a plus.

Promoting Peace of Mind for All At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together. HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others. We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

• Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role

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