Experienced Remote Customer Service Representative - arenaflex - Delivering Exceptional Member Experiences through Empathetic Support and Personalized Solutions

Welcome to arenaflex: Where Heart Meets Health

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle inspires our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We strive to empower every colleague to feel the impact of their role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

Job Overview: Remote Customer Service Representative

We are seeking a compassionate and skilled Remote Customer Service Representative to join our team at arenaflex. As a Member Service Representative, you will provide telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your exceptional customer skills and ability to work independently will enable you to deliver an outstanding experience to our callers every time.

Key Responsibilities:

• Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilize high-speed internet connectivity with secure service via an ethernet cable (Wi-Fi is not permitted) to ensure seamless and secure communication.
• Participate in comprehensive training provided by arenaflex, which includes equipment and ongoing support to ensure your success in this role.
• Adhere to the training schedule (first 6 weeks: 8:30 AM - 5:00 PM EST, Monday through Friday) and production schedule (8:30 AM - 5:00 PM EST, Monday through Friday) to meet performance standards and call quality goals.

Requirements for Success:

To excel in this role, you must meet the following requirements:

• Reside within 50 miles of Charleston, WV, and be able to commute to the office when necessary due to prolonged technical issues.
• Demonstrate effective communication skills, both orally and in written form, to interact with members and providers.
• Prove self-sufficiency and the ability to work from home, meeting performance standards, attendance requirements, and call quality goals.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience working remotely in a call center setting, with a proven track record of success.
• Familiarity with Medicaid and Medicare, with a deep understanding of the intricacies of these programs.

Education and Compensation:

A high school diploma or equivalent is required for this role. The typical pay range for this position is $17.00 - $25.15 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs.

Career Growth and Development:

At arenaflex, we are committed to the growth and development of our colleagues. You will have access to free development courses, education assistance, and a CVS store discount, as well as discount programs with participating partners. Our goal is to empower you to reach your full potential and make a meaningful impact in the lives of our members and providers.

Work Environment and Culture:

arenaflex is dedicated to creating a work environment that is inclusive, supportive, and empowering. We strive to provide equal access to the benefits and privileges of employment, including reasonable accommodations for individuals with disabilities. Our culture is built on the principles of heart, empathy, and compassion, and we seek colleagues who share these values.

What We Offer:

In addition to a competitive salary and comprehensive benefits package, arenaflex offers:

• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year
• A fully-paid term life insurance plan
• Short-term and long-term disability benefits
• A range of well-being programs and education assistance

Join Our Team:

If you are a compassionate and skilled customer service professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities, and we strive to provide equal access to the benefits and privileges of employment. Apply now and become a part of our team, where heart meets health.

Apply!