Experienced Benefits Customer Service Associate III – Insurance Product Support and Resolution

At arenaflex, we're not just a company – we're a team of passionate individuals driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For over 89 years, we've thrived by staying ahead of the curve, innovating, and pushing boundaries to give our customers peace of mind no matter what life brings. We're the Good Hands, and we don't follow trends – we set them. As a Fortune 100 company and industry leader, we're committed to empowering our employees to lead, drive change, and give back to their communities. Our people are our greatest strength, and we work as one team in service of our customers and communities. If you're looking for a challenging and rewarding career where you can make a real difference, we invite you to join our team.

Job Summary:

We're seeking an experienced Benefits Customer Service Associate III to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for answering complex customer inquiries on currently marketed health insurance products (re-rate, complex claims) as well as currently marketed life insurance products. You'll act as a resource, take complex calls, provide customer service, and be responsible for answering incoming calls as well as placing outbound calls the majority of the time.

Key Responsibilities:

* Answer incoming customer calls and respond to customer requests, answering complex questions, and interpreting a variety of policies, rules, regulations, and performing a full range of customer service duties.

• Understand basic telecommunications and provide an advanced knowledge of products and functionality.
• Provide quick, professional, precise resolution to customer issues/questions.
• Enter customer requests into data systems, open and dispatch work orders to various departments, and complete call history.
• Handle customer requests via fax, email, or voicemail within 24 hours or 1 business day.

Supervisory Responsibilities:

This role does not have supervisory duties.

Education and Experience:

* High school diploma or equivalent.

• 0-2 years of experience (Preferred).
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

* No Certification, License, or Registration is required for the job.

Functional Skills:

* Up to two years of post-high school training in a specialized trade, technical school, or college.

• Proficient in Microsoft Office (Outlook, Word, and Excel).
• Insurance background, including knowledge of health insurance terminology, is preferred.
• Excellent communication skills, both verbal and written, are required.

Why Join arenaflex?

At arenaflex, we offer a competitive salary, but that's just the beginning. Our Total Rewards package includes benefits like tuition assistance, medical and dental insurance, a robust pension, and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life, including a generous paid time off policy. For a full description of arenaflex's benefits, visit [insert link].

What We Offer:

* A dynamic and supportive work environment.

• Opportunities for career growth and professional development.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) plan with company match.
• Tuition assistance and education reimbursement.
• Paid time off and holidays.
• A generous parental leave policy.
• And much more!

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!

arenaflex is an Equal Opportunity Employer:

arenaflex is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. We are proud to be a workplace that values and respects the contributions of all employees, regardless of their background, culture, or identity.

Note:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Apply Job! Apply for this job