International Moving Support Specialist (Hybrid)
Sirva is a leading global relocation management and moving services company, and they are seeking an International Moving Support Specialist. This role involves providing general support for international moving services, including shipment tracing, documentation handling, and maintaining communication with customers and vendors.
Responsibilities
- Shipment Tracing: Though shipment prompts, confirming events occurred and then updating ProMove and the International Move Management Consultant accordingly
- Documentation Handling: Responsible for arranging all shipping documents and processing with customers, agents, vendors and port brokers and uploading to SISTRS database
- Keep customers, agents, vendors and port brokers informed of status changes in a timely manner
- Other duties as assigned, including communications desk coverage, FedEx handling and registering files as needed
Skills
- Proficient in Microsoft Office applications (Excel, Word, Outlook)
- Ability to prioritize and handle multiple tasks
- Well organized
- Detail Oriented
- Goal Oriented
- Excellent Communication skills both oral and written
- Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
- High school diploma required
- 1-2 Years of customer service or transportation experience preferred
- Undergraduate degree preferred
Benefits
- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more.
Company Overview