GSD Global Support Tech Generalist, English with Japanese Preferred
A Igreja de Jesus Cristo dos Santos dos Últimos Dias is seeking a Global Support Tech Generalist to assist members, leaders, and employees with technical support for various devices and software. This role involves responding to customer inquiries, troubleshooting issues, and maintaining productive customer relationships.
Responsibilities
- Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
- Provides technical support of hardware, systems, sub-systems and/or applications
- Assists with navigating around application menus, may be required to remote into customer's computer
- Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
- Offers alternative solutions where appropriate
- Records all customer contact information in CRM system
- Escalates more complex problems to the Global Tech Support Specialist when appropriate
- Performs work under general supervision
Skills
- High School Diploma or equivalent required
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking English is required
- Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows Operating systems
- Ability to communicate clearly and professionally, both verbally and in writing
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Must be able to work Monday-Friday 4:30 PM to 1:00 AM
- Although this is a hybrid position, must live close to the office based in Riverton, UT USA
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- Fluency in reading, writing, and speaking Japanese is preferred
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