[Remote] Bilingual Associate Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is transforming the insurance industry by building a team dedicated to innovative software and services. They are seeking a French Bilingual Associate Support Technician to provide exceptional customer support and troubleshoot software inquiries in a remote capacity.

Responsibilities

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

Skills

• 1 year of customer service experience
• Fluent in both French and English
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind
• A passion for problem solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Company Overview