[Remote] Fraud Detection Representative II
Note: The job is a remote job and is open to candidates in USA. SchoolsFirst Federal Credit Union is dedicated to providing exceptional service and is seeking a Fraud Detection Representative II. The role involves analyzing account activities to mitigate fraudulent transactions and protecting the Credit Union's assets through effective risk management.
Responsibilities
- Provides service to Members by reviewing and analyzing various account activities in order to mitigate fraudulent transactions
- Protects Credit Union assets through effective risk management by identifying fraud trends, points of compromise and potential threats to our Members/cardholders
- Monitor and review daily fraud alerts/reports via risk management system(s) based on assigned strategies and queues by taking appropriate action to mitigate loss exposure
- Actions include direct Member contact with temporarily blocking, reissuing or suspending activity and preparing fraud loss documents
- Maintains confidentiality of information as well as controls and protects sensitive information and materials
- Understands the legal and regulatory requirements relative to the financial services industry and credit unions
- Organize, prioritize and complete multiple tasks in a high production fast paced setting, navigating through multiple computer systems
- Responsible for collaborating with other members of the detection team and making process improvement recommendations
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
Skills
- High School Diploma or GED required
- 1-3 years of credit union, banking or financial services experience required
- Previous experience in a fraud or contact center environment
Company Overview