Business Systems Analyst
Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. The Business Systems Analyst I will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users, directly influencing the systems and operations that enhance customer experience.
Responsibilities
- Monitor, triage, resolve, and reassign support tickets in the ticketing system
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
- Alert team members and stakeholders of new issues and potential system outages
- Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses
- Assist with onboarding, training, and access setup for new users
- Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI)
- Provide Tier 1 support for DFC, ensuring high-quality customer service
- Document processes, create user guides, flowcharts, and maintain clear records
- Perform additional duties as assigned
Skills
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making
- Strong customer service and communication skills
- Ability to learn new tools and processes quickly
- Attention to detail and effective troubleshooting skills
- High School graduate or equivalent, 18 years or older
- Experience with ticketing systems (e.g., ServiceNow, FreshService)
- Bachelor's degree or equivalent experience in analytics, data, or IT support
Benefits
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Company Overview
Company H1B Sponsorship