Experienced Customer Service Representative - Work From Home Florida Opportunity

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in our mission to provide personalized, convenient, and affordable healthcare solutions to our patients. If you're passionate about delivering compassionate care and have a knack for resolving complex customer needs, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's committed to transforming the way we deliver healthcare services. Our purpose is to bring our heart to every moment of your health, and we're anchored in a brand that values empathy, innovation, and customer-centricity. We believe that how we deliver our services is just as important as what we deliver, and we're dedicated to creating a culture that's inclusive, supportive, and empowering.

Our Heart At Work Behaviors

At arenaflex, we're guided by our Heart At Work Behaviors, which support our purpose and commitment to delivering exceptional customer experiences. These behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs and concerns.
• Innovation: We're always looking for new and better ways to deliver our services and meet our customers' needs.
• Customer Focus: We're obsessed with delivering exceptional customer experiences that exceed our customers' expectations.
• Collaboration: We work together as a team to achieve our goals and deliver outstanding results.
• Accountability: We take ownership of our actions and results, and we're accountable for delivering high-quality services.

Job Summary

As a Customer Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Provide exceptional customer service and support to patients and internal partners
• Meet productivity and quality standards, including resolving customer issues in a timely and effective manner

Requirements

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Ability to maintain confidentiality and handle sensitive customer information

Preferred Qualifications

* Pre-employment healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology

• Experience working in a pharmacy or healthcare setting
• Strong knowledge of pharmacy operations and procedures
• Ability to work in a team environment and collaborate with internal partners

Work Schedule and Location

* Work from home in Florida

• Available work schedules: 11:30am - 8pm EST and 12:30pm - 9pm EST
• Must reside in Florida and within 75 miles of the Specialty location in Orlando, FL

Compensation and Benefits

* Competitive hourly rate: $17.00 - $25.65

• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays throughout the calendar year
• CVS store discount and discount programs with participating partners
• Free development courses and education assistance
• Well-being programs and a supportive work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex customer needs, we want to hear from you! Apply online and take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture. Apply Job! For more such jobs, please click here!

Why Join arenaflex?

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex customer needs, we want to hear from you! Join our team and be part of a company that's making a meaningful difference in people's lives. Apply for this job