[Remote] Outbound Enrollment Specialist
Note: The job is a remote job and is open to candidates in USA. Pomelo Care is a leading virtual medical practice focused on redefining the healthcare journey for women and children. The Outbound Enrollment Specialist will be responsible for making outbound calls to enroll patients into services and educate them on available resources.
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources
- Achieve member enrollment goals as driven by company KPIs
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
- Document all interactions and maintain timely, accurate records of patient outreach activities
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
- Work with families to schedule appointments and follow-up care as needed
- Participate in training and development opportunities to stay current on healthcare trends and regulations
- Manage inbound calls from potential patients
Skills
- Ability to work Monday-Friday, 8:30am - 5:00pm CT
- Strong, empathetic communication skills
- Motivated by goals, metrics, and monthly bonus program
- Passionate about changing the current landscape of healthcare
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Willing to work occasional overtime hours
- Are internet-connected, able to work remotely
- Experience working in a fast-paced and dynamic startup environment
- Experience in outreach enrollments and prospecting
- Familiar working with people assigned to Medicaid health plans
- Ability to scope and tackle ambiguous problems
Benefits
- Competitive healthcare benefits
- Generous vacation policy
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company Overview