IT Field Technician

Darkhorse Tech, Inc. is a leader in providing Dental-Specific IT services, focused on building relationships with clients. They are seeking a Field Technician to assist dental offices with technical issues, providing both remote and on-site support while ensuring exceptional customer service.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user account setup
• Run network lines, punch down cable, and terminate RJ45 connections
• Provide Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Skills

• Excellent verbal and written communication
• Proven time management skills
• Proven reliability and the ability to work independently
• Excellent customer service skills
• Problem solving and troubleshooting skills
• 1-2 years of tech support experience
• 1-2 years of customer service experience
• Must have reliable transportation
• Bachelor's degree in Information Technology or Computer Science

Company Overview