Experienced E-commerce Social Media Associate and Customer Service Support – Tesla Community Engagement
At arenaflex, we're passionate about helping Tesla owners discover more fun and possibilities with their Tesla models by providing premium Tesla accessories and unrivaled customer experiences. We're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences.
About arenaflex
arenaflex is a professional, collaborative, and creative organization that strives to provide the best possible experience for our customers. Our work environment is modern, and we offer a range of benefits to support our employees' well-being and growth. We're committed to fostering a dynamic and inclusive work culture that encourages innovation, creativity, and teamwork.
Job Description
We're looking for a highly motivated and creative individual who is passionate about social media, customer service, and building strong relationships with our customers. As an E-commerce Social Media Associate and Customer Service Support, you will play a key role in executing social media strategies, collaborating with the customer service team, and ensuring exceptional customer experiences.
Responsibilities
Social Media:
* Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
- Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
- Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
- Assist in scheduling and posting content using social media management tools.
- Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
Customer Service Support:
* Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
- Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
- Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
- Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
- Maintain a solid understanding of products, services, and company policies to accurately assist customers.
Collaboration and Reporting:
* Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
- Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
- Assist in compiling and organizing data for regular social media and customer service reports.
Requirements:
* Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
- Prior experience or internship in social media management and customer service is a plus.
- Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
- Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
- Familiarity with social media platforms and an understanding of their unique features and audience preferences.
- Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
- Adaptability and willingness to learn new tools and technologies.
- Creative mindset with an interest in staying informed about social media trends.
- Proficiency in graphic design tools and content creation platforms is advantageous.
Benefits:
* Competitive compensation package.
- Opportunity to gain experience in both social media management and customer service.
- Exposure to a dynamic and collaborative work environment.
- Potential for career growth within the organization.
- Health and wellness benefits.
What We Offer:
* A dynamic and collaborative work environment that encourages innovation and creativity.
- Opportunities for career growth and professional development.
- A competitive compensation package and benefits.
- A chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
How to Apply:
If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.
Job Type:
Full-time
Pay:
$20.00 - $24.00 per hour
Benefits:
Flexible schedule Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Overtime Weekends as needed Supplemental pay types: Bonus opportunities Ability to commute/relocate: Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are you familiar with Tesla aftermarket accessories? Experience: Customer service: 1 year (Preferred) Work Location: In person
Estimated Salary:
$20 to $28 per hour based on qualifications Apply Job! Apply for this job