Experienced Customer Service Representative – Remote Arizona Opportunity at arenaflex

At arenaflex, we're dedicated to revolutionizing the way we approach customer service, and we're looking for passionate and driven individuals to join our team. As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our diverse customer base and making a real impact on the communities we serve.

About arenaflex

arenaflex is a leading provider of innovative transportation solutions, and we're committed to removing community barriers through our cutting-edge services. Our company culture is built on innovation, collaboration, and growth, and we're always looking for talented individuals who share our vision.

What You'll Do

As a Customer Service Representative, you'll be responsible for handling a variety of tasks that will increase in complexity as your skills progress. Your primary responsibilities will include:

• Handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
• Providing top-quality customer service experience to a diverse customer population
• Scheduling trips in the most cost-effective manner
• Meeting job-specific key performance indicators and goals
• Responding to all inquiries in a timely and professional manner
• Recognizing, handling, and referring to situations of an emergent nature
• Responding to and documenting customer complaints
• Providing support on special projects as needed
• Some contact center locations may require face-to-face contact with members to answer general questions about services provided, sell bus passes, or receive mileage reimbursement logs. As skills progress, you may be selected to perform in a team lead role to support the Supervisor and team when needed

What You'll Need

To be successful in this role, you'll need:

• Experience, Education & Certifications:

+ Must reside in the State of Arizona + Must be 18 years of age or older + High School Diploma or GED + 1 year of Call Center experience + 6 months Customer Service experience + High-speed Internet access such as Cable, DSL, or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited + A quiet space within the home free of distractions to take in-coming calls

• Skills:

+ Basic typing/computer experience with excellent navigational skills

Even Better If You Have...

* Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex's Transportation Provider Network

• Ability to adhere to all established arenaflex and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word, and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain a positive & professional attitude

What's in It for You

As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• arenaflex Perks Discount Program
• Leadership Mentoring Opportunities

Salary

The base salary for this role is $16.00 per hour, with opportunities for growth and advancement based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you're in need of accommodations, please contact arenaflex's People & Culture.

How to Apply

If you're passionate about delivering exceptional customer service and making a real impact on the communities we serve, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining the arenaflex team. Apply Now! Apply for this job