Account Manager - TikTok Shop

Spotlight Media is a leading TikTok Shop Partner agency dedicated to driving growth for brands on the TikTok platform. The Account Manager role focuses on executing account operations, maintaining shop health, and supporting client communication, with a clear path to advancement into a Senior Account Manager position.

Responsibilities

• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation
• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars
• Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds)
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status
• Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance)
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time
• Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling
• Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation)
• Expand from execution → ownership → strategy as you consistently hit scorecard targets

Skills

• 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus)
• Strong project management skills: task tracking, timelines, stakeholder coordination
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups)
• Excellent written and verbal communication with a strong service mindset
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we'll train you on our playbooks)
• Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations

Benefits

• High autonomy and real ownership from day one—no micromanagement.
• Direct exposure to top-tier brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders, not seat-warmers.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).

Company Overview