[Remote] Dispatcher
Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is the national leader in service of process, with over 30 years of experience and a commitment to advancing technology and business processes. The Dispatch Coordinator plays a critical role in ensuring legal documents are delivered quickly and accurately, coordinating with servers and internal partners to maintain smooth operations.
Responsibilities
- Monitor skye (internal application) task board to identify aging unclaimed jobs
- Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate
- Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched
- Resolve and escalate to teams if needed
- Monitor and report trends in stuck jobs if you see an increase in the same scenarios
- Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings
- Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers
Skills
- 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
- Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
- Excellent verbal and written communication skills
- Ability to analyze information, identify roadblocks, and escalate issues appropriately
- Comfortable navigating digital tools, internal platforms, and map-based systems
- Proven ability to work independently while contributing to team goals
- Reliable, consistent, and able to follow established processes with high accuracy
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Company Overview
Company H1B Sponsorship