[Remote] Customer Success Development Representative (CSDR)

Note: The job is a remote job and is open to candidates in USA. Connecteam is a TLV-based startup on a mission to improve the work experience for deskless employees. As a Customer Success Development Representative (CSDR), you will be responsible for ensuring new customers have a smooth onboarding experience and are set up for long-term success with the platform.

Responsibilities

• Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session
• Manage your pipeline in HubSpot CRM, keeping records accurate and up to date
• Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation
• Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs
• Follow a structured outreach and call script while confidently handling basic questions and objections
• Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs
• Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team

Skills

• High motivation, strong work ethic, and a willingness to learn
• Comfort speaking with customers over the phone and building rapport
• Strong communication skills and the ability to follow a script while sounding natural and confident
• Ability to understand customer needs and explain the value of onboarding in a clear, friendly way
• Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM
• A quick learner who thrives in a fast-paced startup environment
• Resilience and adaptability when handling objections or unresponsive customers
• Comfortable working US business hours: Monday–Friday, remotely – MUST

Benefits

• Medical, dental, vision coverage
• Paid time off for vacation, sick days.
• 401k

Company Overview