Software Support Specialist
Sequence Ltda. is an innovative company focused on workforce management solutions. They are seeking a Software Support Specialist who will provide advanced client support, conduct user training, and assist in troubleshooting software issues for their ABI MasterMind® system.
Responsibilities
- Become an expert and understand all functions of •ABIMM •
- Provide basic and advanced client support which includes:
- Process and document client requests through the internal CRM system and communicate resolutions
- Troubleshoot and research client issues through collaboration with other consultants
- Coordinate with in-house staff on prioritizing/completing client tickets and outstanding requests
- Flexibility to provide occasional/critical support in off hours for client emergencies
- User acceptance testing of product enhancements and fixes
- Basic client trainings on system usage and best practices
Skills
- 1-5 years of relevant work experience Software/Systems Consulting or Analysis
- Bachelor's degree from a four-year college or university
- High-Level Customer Service Experience Client-centric approach to work
- Proficient in Microsoft Office Suite, Google G Suite, or similar
- Superior verbal and written communication skills
- Excellent Customer Service Skills
- Detail-oriented and meticulous
- Critical Thinker
- Ability to take initiative
- Multi-Tasker
- Travel nationally may be needed ~5-10%
- Training & Development Experience or Experience in Education/Teaching
- Familiarity with sports, entertainment, event industry, or workforce management systems
Benefits
- Medical
- Dental
- Vision
- Long-term Disability
- Accidental death/dismemberment
- 401(k)
- Life insurance
- Benefit premiums for the employee on several health plans are paid 100% by the company
- After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time
Company Overview