Customer Service Specialist
Saint Francis Healthcare System is seeking a Customer Service Specialist who will handle questions and concerns regarding billing or payment issues for both hospital and physician services. The role involves assisting customers, scanning financial documentation, and ensuring the timely distribution of mail while maintaining confidentiality and adhering to the company's mission and values.
Responsibilities
- Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by customers on the phone or in person
- Possessing basic knowledge of policy and processes utilized by the Combined Billing Office and using system programs and edits to efficiently assist customers without transferring or referring to others
- Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records
- Responsible for accurate and timely distribution of mail to appropriate office staff
- Responsible for the daily reconciliation with Early Out and Bad Debt vendors on files received or transmitted
- Troubleshooting and mitigating corrective actions needed to rectify known issues
- Working and maintaining work queues associated with the position
- Living the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center
- Maintaining restricted or confidential information from many sources within the Medical Center
- Any and all duties as assigned by Assistant Manager, Manager or Director
Skills
- High School Diploma or equivalent
- Accounting courses or training
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience
Benefits
- Employee Assistance Program
Company Overview