Customer Care Advocate – Hybrid Work Environment at arenaflex

Join arenaflex, a leading online employment marketplace, as we revolutionize the way people connect with their next great opportunity. At arenaflex, we're passionate about empowering job seekers and businesses to achieve success through innovative technology and exceptional customer care. As a Customer Care Advocate, you'll play a vital role in helping our customers navigate the arenaflex platform, addressing their questions and concerns, and promoting our cutting-edge features and products.

About arenaflex

arenaflex is a pioneering online employment marketplace that's changing the face of recruitment. Powered by AI-driven smart matching technology, we connect millions of businesses with job seekers through our innovative mobile app, web, and email services. With partnerships with the best job sites on the web, we've become the #1 rated job search app on iOS & Android. Our mission is to actively connect people to their next great opportunity, and we're looking for talented individuals like you to join our team.

Job Summary

As a Customer Care Advocate at arenaflex, you'll be responsible for providing exceptional support to our customers, addressing their inquiries, and promoting our products and services. This is a hybrid work environment role, with the option to work remotely from the Phoenix, AZ metro area. You'll be part of a dynamic team that's passionate about delivering outstanding customer care and driving business growth.

Key Responsibilities

* Answer inbound Employer and Job-Seeker phone calls and process basic support inquiries, transferring calls to appropriate teams and departments as needed

• Handle a high volume of Sales and Support inquiries via chat and email, forwarding inquiries as required
• Perform troubleshooting for site issues and functionality, ensuring a seamless user experience
• Maintain high service levels as established by the department, meeting or exceeding established metrics and performance goals
• Promote arenaflex site features and products, including TrafficBoost, Resume Database, and other innovative solutions
• Process plan upgrades and downgrades at the user's request, ensuring a smooth and efficient experience
• Assess potential Terms of Use and Product Guidelines violations, forwarding pertinent information to the Compliance Department
• Learn and develop the internal Knowledge Base of the evolving arenaflex product, staying up-to-date with the latest features and functionality

What You'll Need

* A passion for customer service and a commitment to delivering exceptional support

• Prior work experience in B2B, preferably in a customer-facing role
• Detail-oriented, organized, and an expert on time management, with a focus on productivity and quality
• A passionate, optimistic, and team-oriented approach, with a willingness to learn and grow
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers and colleagues
• A coachable attitude, with a willingness to listen to and implement feedback from your Supervisor
• Patience and the ability to listen carefully, probing and clarifying to get necessary details from customers

As Part of Our Team, You'll Enjoy

* A competitive salary, with opportunities for growth and advancement

• An exceptional benefits package, including flexible vacation and paid time off
• An employer-matched 401(k) plan, ensuring your financial security and well-being
• A dynamic and supportive work environment, with opportunities to learn and grow with our team
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all

Compensation and Benefits

The US base salary for this full-time position is $20.75 per hour. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

arenaflex is an Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetics.

Privacy Notice

For information about arenaflex's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.arenaflex.com/careers/job-applicant-privacy-notice

Ready to Join Our Team?

If you're passionate about customer care and committed to delivering exceptional support, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex. Apply for this job