Experienced Customer Service Representative – Contract Administration & Customer Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a Customer Service Representative in our Force and Motion Control SBU, you'll play a vital role in ensuring seamless interactions with our customers, while upholding the highest standards of compliance and professionalism.

About arenaflex

arenaflex is a leading global provider of innovative solutions for the industrial and aerospace industries. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner and employer of choice. With a strong presence in Maumee, OH, and a global reach, we're constantly seeking talented individuals to join our team and contribute to our success.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Serving as the primary point of contact for all customer inquiries, including orders, quotes, deliveries, changes, shipping, and data entry, quality concerns, expedites, product returns, and sales follow-up on new and existing product lines through verbal and written communication.
• Reviewing contracts related to customer purchase orders, quotes, and customer-specific requirements, working with the Customer Service Supervisor to resolve customer requirements, and drafting correspondence for external and internal customers in response to specific inquiries.
• Disseminating terms and conditions, special instructions, configuration changes, quality, pricing, and other requirements throughout the organization in accordance with written procedures.
• Ensuring compliance with Corporate and Division policies (including Price Policy) and contract terms and conditions, working with the Customer Service Supervisor and Customer Service Manager to establish proper direction and guidance to functional areas.
• Capturing contractual documents, distributing copies to appropriate parties, and retaining them in accordance with internal and/or customer retention requirements.
• Utilizing vast knowledge of division policies and procedures to resolve customer inquiries related to product application, customer-specific requirements, and quality claims.
• Reviewing customer requests for quotes and government solicitations, coordinating with the sales team and functional areas on new opportunities, and inputting data (sales orders, RFQ, pricing, status, etc.) into the ERP system.
• Raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
• Coordinating with finance to set up new customer accounts, obtaining tax-exempt documentation, and validating purchase orders for alignment to company payment terms and conditions.
• Supporting Account Receivable initiatives by resolving pricing and shipping discrepancies.
• Collaborating with all functional areas to identify opportunities that support continuous improvement initiatives.
• Maintaining professional business relationships with customers, sharing information with Sales and Marketing to maintain competitiveness, and sharing business opportunities that result from new product introductions to customers and passing them onto the Sales Team.
• Collaborating with Operations to execute expedites, tracking information, and process courier claims.
• Processing RGA, credits, and debits utilizing division guidelines.
• Other projects and responsibilities as assigned.
• Adhering to the arenaflex Code of Business Ethics and Conduct.

Qualifications

* Minimum of two years of prior experience in Customer Service or a related position, preferably in the Distribution industry.

• Exemplary oral and written communication skills.
• Experience working in an ERP system required.
• Experience working with Microsoft Office Applications (Outlook, Excel, Word, etc.) required.

Education Requirements

* High School Diploma or equivalent.

• Associate degree preferred.

What We Offer

* Competitive compensation and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and onboarding program.
• Access to cutting-edge technology and tools.
• Flexible work arrangements and work-life balance.

How to Apply

If you're a motivated and customer-focused individual looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job