[Remote] Operations Data Analyst

Note: The job is a remote job and is open to candidates in USA. Gifthealth is revolutionizing healthcare by simplifying the management of prescriptions and health services. The Operations Data Analyst will play a critical role in transforming data into actionable insights to drive strategic business decisions and will collaborate closely with leadership to understand and fulfill data needs.

Responsibilities

• Collaborate with program team leadership to understand business insight needs, including metrics tracking, dashboard creation, and report generation
• Define and monitor KPIs, conduct in-depth data analysis to uncover opportunities, and deliver actionable insights to drive business success
• Develop, implement, and maintain impactful dashboards, reports, and metrics while ensuring data integrity and validity
• Present findings and recommendations clearly to key stakeholders across the organization
• Manage multiple projects and clients simultaneously in a fast-paced, results-driven environment
• Process and analyze large datasets to identify trends, patterns, and insights
• Own and execute the strategy developed by the VP of Market Access Operations to deliver daily, weekly, and monthly dashboards for internal reporting and client leadership teams
• Continuously improve data processes and methodologies to enhance efficiency and accuracy
• Conduct ad hoc analyses to support various business initiatives and projects
• Document processes and methodologies to ensure knowledge sharing and continuity
• Develop tools and frameworks to improve data accessibility and usability for stakeholders
• Leverage API connections to integrate data from internal and external sources, ensuring seamless data flow
• Ensure data quality by implementing data validation and data-cleansing procedures
• Design and implement data models and queries to extract, aggregate, and report on data
• Provide technical coaching, mentoring, and training across multiple stakeholder groups to drive adoption of the data platform organization-wide
• Handle sensitive information with a high level of confidentiality

Skills

• Bachelor's degree in Business, Analytics, Statistics, Engineering, Computer Science, or a related field, or equivalent relevant experience in a data- or numbers-driven environment
• 3+ years of experience as a Data or Business Analyst delivering solutions using business intelligence tools (e.g., Microsoft Power Platform, Qlik, Tableau)
• Strong call center experience with a demonstrated commitment to quality and continuous improvement
• Ability to work independently and proactively while exercising sound judgment, creativity, and innovation
• Proven ability to deliver results in a fast-paced, deadline-driven environment
• Ability to interact confidently and effectively with senior management
• Ability to identify opportunities for improvement in processes and associate performance
• Excellent verbal, written, and presentation skills, including the ability to deliver both positive and constructive feedback with sensitivity and confidentiality
• Ability to break down complex problems and projects into manageable goals and align initiatives with the overall Data Platform strategy
• Ability to influence at all levels of the organization and partner effectively with cross-functional teams
• Highly motivated self-starter with the ability to work efficiently with minimal supervision
• Willingness to work outside normal business hours as needed to collaborate with international colleagues
• Strong problem-solving skills, ability to learn quickly, and a proactive approach to project completion
• Highly organized with strong attention to detail
• Experience in a patient services organization, call center, hub, or pharmaceutical/biotech environment preferred

Company Overview

• GiftHealth is a healthcare tech startup that streamlines pharmacy experience with free delivery and competitive medication pricing. It was founded in 2020, and is headquartered in Columbus, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.gifthealth.com.

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