Experienced Customer Service Associate – Nights and Weekends (Full Time) at arenaflex

Join arenaflex, a leading innovator in the live event industry, as we seek an experienced and dedicated Customer Service Associate to join our dynamic team. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional service to our valued sellers and customers, ensuring seamless transactions and memorable experiences.

The Opportunity

At arenaflex, we pride ourselves on providing elite service to both our sellers and customers. As a Customer Service Associate, you will be responsible for managing transactions and relationships with our sellers and customers, responding to a broad range of event and order-related questions, and working to resolve issues in a fair and constructive manner. Your expertise will be essential in ensuring that our customers receive the best possible experience, and our sellers are supported in their transactions.

Your Role Expectations

As a Customer Service Associate, your role expectations will progress as follows:

Seller Operations Associate (30 days in)

* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.

• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

Seller Operations Associate (60 days in)

* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

Seller Operations Associate (90 days in)

* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture

At arenaflex, we value a dynamic and collaborative work environment that fosters growth, innovation, and teamwork. Our office is located in Coppell, TX, and we offer a hybrid model, with three days in the office and two days working from home. Our team is passionate about delivering exceptional service and creating memorable experiences for our customers.

Compensation and Benefits

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

Work Schedule

* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.

• Hybrid model, not fully remote. 3 days in office and 2 days at home.
• Hours:

+ 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off.

How to Apply

If you are a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About arenaflex

arenaflex is a leading innovator in the live event industry, dedicated to delivering exceptional service and creating memorable experiences for our customers. With a passion for innovation and a commitment to excellence, we are seeking talented individuals to join our team and help us achieve our goals.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job