Client Service Representative, Alternatives
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service and specialist expertise. The Client Service Representative, Alternatives is responsible for servicing and maintaining oversight of assigned client relationships, focusing on Fund Accounting, Administration, and Custody disciplines to ensure high client satisfaction.
Responsibilities
- Work effectively with to support client requests, deliverables and issue resolution
- Effectively monitor and respond to client inquiries
- Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
- Provide filtering and escalation for client requests
- Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
- Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary
- Develop an in-depth working knowledge in one of the core functions of service delivery – i.e. fund accounting or custody. Relevant knowledge of the core functions includes:
- Knowledge of and practical experience with general ledger systems including partnership accounting
- Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures
- Knowledge is required of consolidations, group structures and consolidation systems
- Relevant IFRS and local GAAP knowledge
- Experienced in preparation of consolidated IFRS financial statements
- Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
- Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e. local regulations and AIFMd
- Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds
- Knowledge of the broader depositary requirements for alternative funds (e.g. oversight duties)
- Develop knowledge of the alternatives industry initiatives and regulatory environment
Skills
- BA or Equivalent
- Strong written, verbal and presentation skills
- Aptitude for numbers, accuracy and organization
- Ability to work accurately and quickly under pressure
- Creative problem-solving skills including the ability to identify, recommend and implement solutions
- Ability to learn and adapt to new technologies and systems
- Language skills commensurate with office location and client relationships supported
- Ability to work in a collaborative environment that requires collaboration with multiple teams
- Knowledge of and practical experience with general ledger systems including partnership accounting
- Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures
- Knowledge is required of consolidations, group structures and consolidation systems
- Relevant IFRS and local GAAP knowledge
- Experienced in preparation of consolidated IFRS financial statements
- Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
- Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e. local regulations and AIFMd
- Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds
- Knowledge of the broader depositary requirements for alternative funds (e.g. oversight duties)
- Develop knowledge of the alternatives industry initiatives and regulatory environment
Benefits
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
Company Overview
Company H1B Sponsorship