[Remote] Asset Support Associate

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a new partner for their Loss Mitigation department to support their remarkable growth. The role involves utilizing skip tracing techniques and GPS asset tracking to locate and repossess vehicles while ensuring effective communication and collaboration with internal teams and external vendors.

Responsibilities

• Utilize a variety of skip tracing techniques and GPS asset tracking to locate and repossess vehicles
• Work closely with agents during the repossession process to ensure that all steps are taken to secure the vehicle
• Keep detailed repossession notes on all accounts within our loan management systems and RDN
• Analyze loan information to discern pertinent and useful information to locate assets
• Utilize investigative and repossession software to gather accurate information
• Upload and document all relevant forms associated with the account and recovery
• Focus and contribute to the Asset Management Department goals, KPIs, and performance metrics set by the Asset Manager
• Work closely with internal departments and external vendors to ensure a successful recovery, including making follow-up calls to agencies for status updates
• Ensure the smooth and effective day-to-day operations of the Asset Recovery Department
• Ability to communicate effectively to promote efficient, correct workflows and establish positive working relationships across the business
• Collaborate with team members to develop recovery strategies and share insights on accounts
• Provide timely and accurate updates to both internal teams and repossession agents
• Stay updated on industry regulations and best practices related to automobile repossession

Skills

• High School Diploma from an accredited institution or GED equivalent required
• 1+ year of experience in a repossession-focused role or auto finance industry, with familiarity in best practices and relevant regulations
• Self-motivated and able to work effectively, efficiently, and multi-task in a fast-paced environment with minimal supervision
• Demonstrate professionalism at all times and must possess effective communication skills
• Results-driven, with a strategic and analytical mindset for problem-solving
• Proficiency in Microsoft Office Suite (Excel, Teams, Outlook) and skip tracing platforms such as TLO, LexisNexis, or equivalent investigative tools
• Late-stage collections, post-charge off or recovery experience is preferred
• Prior experience in automobile recovery or financing industry preferred

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program

Company Overview