Accounts Receivable Representative

Superior Propane is Canada’s leading and reliable propane provider, dedicated to customer focus and safety. The Accounts Receivable Representative is responsible for managing customer accounts, collecting outstanding balances, and ensuring adherence to credit limits and payment terms while maintaining strong customer relationships.

Responsibilities

• Manage an assigned portfolio of customer accounts, ensuring adherence to credit limits and timely, regular payments
• Proactively contact customers regarding overdue accounts, follow up on promises to pay, issue final demands, and mitigate financial exposure
• Review daily account hold reports to assess credit risk, validate account information, and determine order release eligibility
• Maintain strong customer relationships by applying a customer‑service‑focused approach and promoting customer retention initiatives
• Resolve Accounts Receivable inquiries and disputes by providing supporting documentation and coordinating with Sales and the National Operations Center as required
• Reconcile customer accounts across multiple bill‑to structures by accurately matching payments to outstanding invoices and updating account records
• Collaborate closely with Market staff to prevent, monitor, and manage bad debt exposure
• Partner with internal teams including Payment Processing, Delivery, Service, and Customer Experience to ensure billing accuracy and issue resolution
• Handle escalated customer calls, make real‑time decisions on appropriate resolution paths, and provide support for escalations from Service, Delivery, and Pricing
• Ensure compliance with privacy legislation and work with receivers or trustees during court‑ordered protection periods

Skills

• Minimum Grade 12 education or equivalent
• At least one year of experience in a similar role
• Basic understanding of accounting principles and practices
• Strong ability to work both independently and collaboratively as a positive team contributor
• Demonstrated customer service excellence supported by clear, professional verbal communication skills
• Strong written and verbal communication skills with the ability to convey information clearly and persuasively
• Excellent organizational and time-management skills with the ability to manage multiple priorities
• High attention to detail with a proven ability to ensure accuracy in all work
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Experience with ADDS and/or other accounting systems considered an asset
• Bilingual proficiency in French and English (written and verbal) considered an asset

Benefits

• Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.
• Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

Company Overview