EHR Clinical Applications Trainer - Remote (East Coast)
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a EHR Clinical Applications Trainer The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use. Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows. Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams. Build and maintain training environments, scenarios, and practice exercises aligned to real workflows. Manage Sandbox environment testing and documentation. Workflow Enablement Translate current-state and future-state workflows into clear training and job aid. Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency. Support change management by preparing staff documentation quality grades, and workflow changes. Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools. Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends. Maintain a library of training materials and ensure version control following upgrades/releases. Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams. Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies). Promote data integrity and safe system usage, including security best practices. Location Mix of on-site and remote (role-dependent); travel to clinics/sites as needed. Occasional evenings/weekends during go-lives, upgrades, or major training events. Education and Requirements Preferred Qualifications Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications. Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS. Clinical background (RN, MA, LPN, allied health) or formal informatics training. Experience supporting go-lives, upgrades, or optimization initiatives. Knowledge of revenue cycle workflows and/or quality measures.
Required Qualifications
Associate’s degree in healthcare, education, informatics, IT, or equivalent experience. 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities. Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both). Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle). Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly. Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Story Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.
Our Mission
Is Focused: We exist to improve health equity in order to create superior outcomes.
Our Vision
Is Clear: To provide the most convenient, comprehensive, high-quality care through specialty medical homes.
Our Culture
Is Inspiring: Our culture is based on one simple tenet: we would treat others as we would like to be treated – with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis. Apply tot his job Apply To this Job