Experienced Customer Service and Repair Coordinator – Bartlesville, OK
Join arenaflex, a dynamic and innovative organization, as we seek an experienced Customer Service and Repair Coordinator to join our team in Bartlesville, OK. This is a 6-month contract position, working on a W2 basis, offering a competitive hourly rate of $23.00 - $25.00 per hour. As a key member of our team, you will play a vital role in coordinating customer property returns for paid repair or warranty, ensuring seamless communication between customers, repair technicians, manufacturing, and logistics personnel.
About arenaflex
arenaflex is a leading organization in the industry, renowned for its commitment to excellence, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and creating a positive experience for our customers. We believe in fostering a culture of collaboration, continuous learning, and growth, where our employees can thrive and reach their full potential.
Job Summary
As a Customer Service and Repair Coordinator, you will be responsible for managing repairs from customer/channel request through delivery, ensuring timely and efficient resolution of customer issues. You will work closely with repair technicians, manufacturing, and logistics personnel to coordinate customer property returns, process repair orders, and maintain accurate records. Your expertise in customer service, repair management, and KPI analysis will be essential in driving business success and exceeding service goals.
Key Responsibilities
* Manage repairs from customer/channel request through delivery, ensuring timely and efficient resolution of customer issues
- Request and enter required information per written process to execute repair, maintaining accurate records and adhering to established practices
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs, ensuring seamless communication and collaboration
- Lead problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customers
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Essential Qualifications
* Bachelor's Degree and 2 to 5 years of experience in customer service, repair management, or a related field
- Alternatively, a special combination of education and experience and/or demonstrated accomplishments
- Proven experience in repair orders management, customer service, and KPI analysis
- Strong communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, manufacturing, and logistics personnel
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
Preferred Qualifications
* Experience in a similar role, with a strong understanding of repair management processes and procedures
- Knowledge of industry-specific software and systems, with the ability to learn and adapt to new technologies
- Certification in customer service, repair management, or a related field
- Experience in leading improvement activities and driving business success
Skills and Competencies
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, manufacturing, and logistics personnel
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Strong attention to detail, with the ability to maintain accurate records and adhere to established practices
- Ability to learn and adapt to new technologies and industry-specific software and systems
Career Growth Opportunities and Learning Benefits
As a member of the arenaflex team, you will have access to a range of career growth opportunities and learning benefits, including:
- Ongoing training and development programs, designed to enhance your skills and knowledge
- Opportunities for professional growth and advancement, within the organization
- Collaborative and dynamic work environment, with a focus on teamwork and continuous improvement
- Recognition and rewards for outstanding performance and contributions to the organization
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment, where our employees can thrive and reach their full potential. Our company culture is built on the values of:
- Collaboration and teamwork
- Continuous learning and growth
- Innovation and creativity
- Customer satisfaction and excellence
- Integrity and accountability
Compensation, Perks, and Benefits
As a Customer Service and Repair Coordinator, you will receive a competitive hourly rate of $23.00 - $25.00 per hour, plus a range of benefits and perks, including:
- 401(k) plan
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule
* 8-hour shift
- Day shift
- Monday to Friday
Application Instructions
If you are a motivated and experienced professional, with a passion for customer service and repair management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background, culture, or identity. Apply for this job