[Remote] Customer Support Advisor (Remote)

Note: The job is a remote job and is open to candidates in USA. ODP Business Solutions is a leading provider of products and services through an integrated business-to-business distribution platform. The Customer Support Advisor is responsible for resolving customer issues and providing proactive recommendations for products and services, while assisting with various service areas based on business needs.

Responsibilities

• Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues
• Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative
• Assist with any additional service area based on business needs or performs special projects as needed
• Answer inbound email contacts from customers
• Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries
• Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives
• Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries
• Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues
• Other duties and responsibilities as assigned

Skills

• High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred
• Minimum 1-3 years of experience in Sales Support, Sales Operations or related field
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
• Excellent verbal and written communication skills
• Ability to work as a team player
• Time Management skills, ability to multi-task
• Organizational skills
• Good customer negotiation skills
• Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
• Excellent communication in English (written and verbal) and interpersonal skills
• Strong customer service orientation
• Self-Starter Analytical
• Able to succeed in an ambiguous environment

Benefits

• 401(k)
• Competitive salaries
• A benefits package

Company Overview