[Remote] Remote Bilingual Correspondence Customer Service Representative II - RMTA

Note: The job is a remote job and is open to candidates in USA. Conduent is a company delivering mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Bilingual Correspondence Customer Service Representative II to respond to and resolve customer inquiries regarding their products or services via telephone and email, providing product information and solutions in an empathetic manner.

Responsibilities

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
• Identify customer needs to ensure the customer is provided complete and accurate information
• Process required transactions via mainframe or web-based applications
• Gathers information, and responds to research requests in a concise yet accurate manner
• Communicates appropriate options for resolution in a timely manner
• Maintain a thorough knowledge of the company and client programs, policies, and technology
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
• Works autonomously within established procedures and practices
• Provide support to other positions/operations in cases during heavy workloads or absences
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff

Skills

• Must reside in Florida to be considered
• Must be at least 18 years of age or older
• Must have a High School Diploma, or equivalent
• Must be able to submit to a background check and drug test
• Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri
• The ability to convey complex information in clear and concise terms to ensure customer understanding
• Strong work ethic
• Effective and accurate written and verbal communication skills
• Effective problem-solving skills
• Customer Service Experience
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Benefits

• Remote - Work From Home
• Full-time Employment with Benefits day one including paid Holidays.
• Paid Training: Get the training you need to excel.
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview

Company H1B Sponsorship