Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experience

At arenaflex, we're on a mission to revolutionize the way people interact with their financial institutions. As a Remote Contact Center Chat Representative, you'll play a vital role in shaping the future of member experience. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution that has been serving the community since 1956. With a strong commitment to our core values and a passion for innovation, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is built on the principles of faith, love, and inclusivity, creating a safe and welcoming environment for our employees and members alike.

A Day in the Life of a Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing exceptional service to our members through various digital channels, including chat, email, web and mobile messaging, and text. Your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of arenaflex's products and services.

Essential Skills and Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Preferred Qualifications

While not required, the following skills and qualifications will give you a competitive edge:

• Experience in a financial institution or related industry.
• Knowledge of credit union products and services.
• Familiarity with CRM software and other customer service tools.

Work Environment and Culture

As a Remote Contact Center Chat Representative, you'll have the flexibility to work from the comfort of your own home. However, you'll still be an integral part of our team, collaborating with colleagues and contributing to our culture. Our culture is built on:

• Faith: We believe in living the golden rule of 'love thy neighbor.'
• Inclusivity: We strive to create a safe and welcoming environment for all employees and members.
• Innovation: We're committed to staying ahead of the curve and delivering exceptional member experience.

Benefits and Perks

As a full-time employee of arenaflex, you'll enjoy an array of benefits and perks, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Compensation and Career Growth

As a Remote Contact Center Chat Representative, you'll be compensated with a competitive hourly rate, ranging from $17.00 to $20.80. With experience and growth, you'll have opportunities to advance your career, take on new challenges, and develop your skills.

How to Apply

If you're passionate about delivering exceptional member experience and want to join a dynamic team, apply now! Visit our website to submit your application and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job