Experienced Customer Service Representative – Ski Travel Industry
At arenaflex, we're revolutionizing the traditional $80 billion ski travel industry with our innovative self-service platform for booking an entire ski trip in just a few clicks. Our dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations. We're currently seeking talented and ski-passionate Customer Service Representatives to join our team and provide exceptional support to clients throughout their ski holiday journey.
About arenaflex
arenaflex is a dynamic and forward-thinking company that's passionate about creating magical winter experiences for customers. We're dedicated to providing unparalleled support to our clientele, and we're looking for like-minded individuals to join our team. Our company culture values innovation, teamwork, and customer satisfaction, and we're committed to creating a work environment that's both challenging and rewarding.
Key Responsibilities
As an Experienced Customer Service Representative, you'll play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. Your key responsibilities will include:
- Taking ownership of client onboarding, professional services, and consulting to ensure a unique customer experience
- Serving as the main point of contact for our customers throughout their journey at arenaflex
- Providing pre-booking advice on where and how to book a ski trip
- Offering post-booking support according to customers' needs
- Supporting customers during their trip to give a great customer experience
- Representing the voice of the customer and influencing product development roadmap
- Liaising between arenaflex customers and arenaflex suppliers for requests, complaints, and updates
- Working independently while receiving support from a broader team
Key Requirements
To be successful in this role, you'll need:
- 3+ years of experience in customer service (must)
- 2+ years of experience in Travel Tech B2C (must)
- Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk, and Intercom (advantage)
- Preferably In-Resort team experience (advantage)
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience (advantage)
Benefits & Perks
As an arenaflex team member, you'll enjoy:
- Competitive compensation
- Remote position with a rotating shift work schedule, including weekends and evenings
- Workspace stipend
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A chance to be part of a company that's revolutionizing the ski travel industry
Work Environment & Company Culture
arenaflex is a remote-first company that values flexibility and work-life balance. Our team is passionate about creating magical winter experiences for customers, and we're committed to providing unparalleled support to our clientele. Our company culture values innovation, teamwork, and customer satisfaction, and we're committed to creating a work environment that's both challenging and rewarding.
Compensation & Benefits
The salary range for this position is $40,000-$45,000 DOE, depending on experience. We also offer a comprehensive benefits package, including medical and dental insurance, 401(k) matching, and paid time off.
Available Shift Times
The available shift times for this position are:
- Rotating shift work schedule, including weekends and evenings
- 5-day work week
- 12:00pm – 10:00pm
- If in AZ, after 10/27 schedule would be 1:00pm – 11:00pm due to Daylight Savings Time November through March
How to Apply
If you're a motivated and customer-focused individual who's passionate about the ski travel industry, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss this exciting opportunity further!
About arenaflex
arenaflex is a dynamic and forward-thinking company that's passionate about creating magical winter experiences for customers. We're dedicated to providing unparalleled support to our clientele, and we're looking for like-minded individuals to join our team. Our company culture values innovation, teamwork, and customer satisfaction, and we're committed to creating a work environment that's both challenging and rewarding.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, and we're proud to be an equal opportunity employer. Apply for this job