Experienced Full Stack Product Manager – Customer Service Platform Development at arenaflex
At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented and experienced Product Manager to join our Customer Service team. As a Product Manager, you'll play a critical role in shaping the future of our member management enterprise platform, driving innovation, and delivering exceptional customer experiences.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering a seamless and enjoyable experience for our members. With a wide variety of genres and languages, we offer TV series, films, and games that cater to diverse tastes and preferences.
The Role
We're seeking an experienced Product Manager to lead and manage innovation in our member management platform, ensuring that our members and support agents have a world-class experience. As a Product Manager, you'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver the best-in-class enterprise platform experience.
Responsibilities
As a Product Manager, you'll be responsible for:
- Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Helping define strategy, capturing requirements, clarifying prioritization, identifying dependencies, mitigating risks, and communicating with stakeholders to create a roadmap.
- Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Managing the development and delivery of product features through close collaboration with engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly, including nuanced differences among arenaflex's different services/products.
- Expanding product management responsibility to other tools as business needs present.
- Embodying the unique arenaflex culture.
What We're Looking For
We're seeking a highly skilled and experienced Product Manager with:
- 5+ years of experience in product management for consumer or internal-facing products.
- A deep understanding of Customer Service business and contact center business.
- Prior experience working with member management products, whether third-party or in-house build.
- Quick learning and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
- Organizational leadership and influence without authority.
- Ability to make tough but informed decisions with both data and judgment.
- Ability to inspire, motivate, and lead designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
Compensation and Benefits
arenaflex offers a comprehensive compensation structure, including an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $160,000 - $390,000. We also provide a range of benefits, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off for full-time salaried employees
Work Environment and Culture
arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace that's welcoming, supportive, and empowering for all employees. We celebrate diversity of thought and background, recognizing that it builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this role. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job