Experienced IT Support Specialist – Data Entry and Remote Access Management

Join arenaflex, a world-renowned leader in the aviation industry, as we seek a highly skilled and motivated IT Support Specialist to join our Data Innovation Group within the Data Innovation Division. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our end-client computing systems, including software and hardware installations, upgrades, and maintenance of PC workstations and peripherals.

Why You'll Love This Job

At arenaflex, we're not just looking for a job – we're looking for a partner who shares our passion for innovation, customer satisfaction, and teamwork. As an IT Support Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results and making a real difference in the lives of our customers.

Key Responsibilities

As an IT Support Specialist, your primary responsibilities will include:

• Resolving and closing tickets/work orders supporting end-client workstations and peripherals
• Answering customer care issues raised from the Helpdesk
• Contributing to desktop projects (global installs/renovations) as a project team member
• Remotely resolving and resolving issues using remote tools
• Investigating and collaborating with other departments to assist with system-related issues
• Recording client interactions in incident management software, including resource management
• Recovering data from hard drives or performing data migration
• Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
• Installing and configuring local and network-based printers
• Performing preventive maintenance
• Working various shifts, including evenings, weekends, and holidays, and being available to come in on short notice and travel as required
• Following management direction, complying with IT strategy and procedures
• Performing other duties as assigned
• Venturing, as required

What You'll Need for Success

To be successful in this role, you'll need:

• A bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience and training
• At least 2 years of active IT work experience supporting and resolving various PC workstation software and hardware issues
• Firsthand experience supporting workstations in a Windows/TCPIP environment
• Preferred qualifications:

+ A+ certification + MCSE/MCP certification + Past IT foundation experience in an aircraft/airport environment + Training and experience in software development, data analytics, or a related field

Essential Skills and Competencies

To excel in this role, you'll need:

• General knowledge of all Windows-based operating systems, including Windows 10
• Knowledge of workflow and tagging systems
• Knowledge of VPN networks and the ability to troubleshoot issues
• Ability to work independently and act in a collaborative, team-based environment
• Ability to lift at least 50 pounds

What You'll Get

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and prescription benefits from day one
• Virtual doctor visits, flexible spending accounts, and more
• Health programs that provide the tools, resources, and support you need to be your best self
• 401(k) program with employer contributions available after one year
• Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join the arenaflex Team

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly, join us at arenaflex. Apply now and take the first step towards a rewarding career with a global leader in the aviation industry. Apply Job! Apply for this job