Experienced Customer Care Representative - Cannabis Industry Call Center

At arenaflex, we believe in creating a workplace where everyone feels welcome and valued. We're a company that's passionate about pioneering a new paradigm of well-being for all people, everywhere. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. As a Customer Care Representative at arenaflex, you'll be one of the first interfaces between our company and our customers, acting as our brand ambassador to encourage a positive experience with every patient and customer contacted via phone, email, and chat. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and being part of a company that's changing the world, then we want to hear from you.

About arenaflex

arenaflex is one of the largest multi-state cannabis companies in the world, operating in three markets: Florida (Surterra Wellness), Massachusetts (NETA), and Texas. We're a company that's growing, moving fast, and constantly challenging ourselves to achieve more. We work hard, lean on each other, and are passionate about our vision of pioneering a new paradigm of well-being for all people, everywhere.

What You'll Be Doing

As a Customer Care Representative, you'll be responsible for:

• Responding to and resolving customer questions, requests, and complaints via phone, email, and chat
• Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
• Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner
• Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
• Maintaining an understanding of our cannabis-based therapeutics, and services provided by the Company
• Educating patients on the processes of registration, renewals, lost registration documents, etc.
• Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
• Maintaining awareness of patient input and suggesting changes to improve service or product
• Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
• Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system and communicating changes to physicians

Experience and Skills You'll Bring

To be successful in this role, you'll need:

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Customer-focused orientation and a true desire to make every customer happy
• 1+ year Retail/Customer Service experience
• Proficient in Microsoft programs, Word, Excel, Outlook
• Ability to work quickly, prioritize tasks and stay calm under pressure
• Comply with arenaflex's current policies and procedures and applicable state and local laws

Preferred Qualifications

* Prior dispensary experience or cannabis knowledge

• Kustomer & Amazon Web Services application knowledge
• 1+ year working in a remote phone center/call center customer care setting/inbound calls

What You'll Get

As a valued member of our team, you'll enjoy:

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Our Culture

At arenaflex, we're united by our vision, mission, and values:

• Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
• Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
• Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We're an Equal Opportunity Employer, embracing and encouraging our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, then we want to hear from you. Apply now to join our team and be part of a company that's changing the world. Apply Job! Apply for this job