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TECHNICAL SUPPORT SPECIALIST

Remote, USA Full-time Posted 2026-06-17

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. They are seeking a Technical Support Specialist to use their technical skills to support innovative technology that strengthens communities. The role involves resolving Tier 1 support issues and troubleshooting Coreforce applications and hardware.

Responsibilities

  • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures
  • Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
  • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed
  • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
  • Participate in scheduled on-call rotation to support after-hours client needs

Skills

  • Technical Support expertise
  • Ability to resolve Tier 1 support issues via phone, chat, email, and remote desktop tools
  • Experience using internal knowledge bases and standard operating procedures
  • Ability to troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices, and accessories
  • Basic network and connectivity troubleshooting skills (LAN/WAN/Wi-Fi)
  • Ability to assist with simple configurations when needed
  • Accurate documentation of customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system
  • Willingness to participate in scheduled on-call rotation to support after-hours client needs

Benefits

  • Flexible hybrid schedule
  • Free chef-inspired lunch Mon–Thu
  • 15 PTO days + floating holiday
  • Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
  • Annual bonus and tuition reimbursement
  • Career growth in a fast-growing, mission-driven company
  • Collaborative, purpose-driven culture

Company Overview

  • Coreforce provides law enforcement officers, first responders and other front-line professionals with an intuitive platform for effectively capturing, managing and releasing video evidence. It was founded in 1998, and is headquartered in Tucker, Georgia, USA, with a workforce of 51-200 employees. Its website is https://www.utility.com.
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