[Remote] Resolution Analyst I

Note: The job is a remote job and is open to candidates in USA. VARITE INC is a company focused on providing resolution services, and they are seeking a Resolution Analyst I. The main responsibilities of this role include issue resolution, managing billing adjustments, and ensuring timely payment collections from clients.

Responsibilities

• Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
• Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
• Resolves escalated client issues/disputes using problem solving skills
• Researches issues which includes contacting internal business groups to determine resolution
• Provides account reconciliations to include contract versus invoice and payment application
• Acts as an escalation point on inquiries from internal and external clients
• Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
• Meet monthly Department A/R Goals and Service Level Agreements (SLA)
• Create Manual Invoice Presentments per client specifications
• Learning our different businesses/products and contracts for issue resolution
• Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
• Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
• Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
• Responsible for handling all correspondence from internal and external clients timely
• Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
• Organize priorities to meet deadlines and meet client expectations
• Performs other related duties as assigned

Skills

• Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
• Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
• Resolves escalated client issues/disputes using problem solving skills
• Researches issues which includes contacting internal business groups to determine resolution
• Provides account reconciliations to include contract versus invoice and payment application
• Acts as an escalation point on inquiries from internal and external clients
• Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
• Meet monthly Department A/R Goals and Service Level Agreements (SLA)
• Create Manual Invoice Presentments per client specifications
• Learning our different businesses/products and contracts for issue resolution
• Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
• Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
• Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change
• Responsible for handling all correspondence from internal and external clients timely
• Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
• Organize priorities to meet deadlines and meet client expectations
• Performs other related duties as assigned
• Excellent Written and Verbal communication Skills
• Proficient working knowledge in Microsoft Office - Excel a must
• Ability to work independently and to adapt to a fast changing environment
• Strong Customer Service Skills
• Strong attention to detail
• Self-Motivator while actively participating in a team environment
• Oracle EBS
• Salesforce Billing
• High School Diploma or equivalent

Company Overview