Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment

At arenaflex, we're not just a company – we're a community of passionate individuals who are shaping the future of technology and connectivity. We're a place where creativity, innovation, and collaboration come together to drive impact and make a difference in people's lives. If you're a sales and customer service professional who is eager to take your career to the next level, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play in a connected world. We're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our team is passionate about staying ahead of the curve, driving innovation, and making a positive impact on our communities.

Your Role in Our Team

As an Experienced Customer Sales and Service Representative at arenaflex, you'll play a critical role in delivering an exceptional customer experience to our customers. You'll be the face of our company, providing top-notch service and support to our customers, and helping them to stay connected to what matters most. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A fast-paced and urgent individual who can manage incidents and juggle multiple priorities
• An empathetic and effective communicator who can diffuse sensitive situations
• A customer-centric individual who takes ownership of customer concerns and is driven to provide exceptional customer service
• Someone who is passionate about staying connected to what matters most to our customers

Preferred Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

* A dynamic and innovative work environment that encourages creativity and collaboration

• Opportunities for career growth and professional development
• A competitive compensation package, including a base salary and performance-based incentives
• Comprehensive benefits, including medical, dental, and vision insurance, as well as 401(k) matching
• A flexible and remote work arrangement, with occasional in-person trainings and meetings
• A collaborative and inclusive work environment that values diversity and promotes a sense of belonging

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Scheduled Weekly Hours

37.5 hours per week

Work Environment

This is a remote role, with occasional in-person trainings and meetings. You'll work from home, but will be required to attend team huddles, meetings, and other events as needed.

Test(s) Required

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Test Previews

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